Overall Experience Reviews For Sport Clips Haircuts of Orchard Pointe - Fitchburg

Typed in my number. Stylist must've checked in the wrong person as my name went from 4th in line to just gone. Then one of the stylists has the nerve to go on a smoke break with a 4 person wait list, 1 hour to close, with only 2 stylists on. Forget that, I work service industry and I can hold off my own cravings till I'm done and the dinner rush is over. Oh and she's been done with the smoke break. Now she's texting in front of the store front.

I got a great haircut at your location from Jesnia (sp?) in the past. I had a luncheon date and decided to use the online appointment feature to get a haircut from her before lunch even though this location is way out of my way. My name was on the appointment screen when I walked into the store and saw that I was next in 2 minutes with Jesnia. She had someone in the back, probably a shampoo, and about 5 minutes later she came out with this gentlemen and proceeded to take a walk in without an appointment. I did not know why she called this person back, but I though maybe she had something she wanted to tell or show him so I did not object, until I realized she wad giving him a haircut and my name was moved to 16 minutes. I simply told one of the stylist to take my name off the list as I had another appointment. After lunch I went to the Middleton location and signed in. Someone who signed in 5 to 10 minutes later was called on before I was so this is my experience with the new fancy sign in process at sportclips. It seems like the system would be great if the employees would use it that way it is intended. I had a lousy experience this time, but I give it a 3 star because in the past I have had a couple of great haircuts there and others were very average and was never called on out of turn.

Jesenia did an awesome job on my haircut on Thursday afternoon. It’s Saturday and I think it looks great!